WE ARE HERE TO HELP

email us at help@epoqueevolution.com

or call us toll free at (855) 207-3919 

or at (415) 234-7109 

RETURN POLICY

you have 21 days  to return products purchased from our website after your shipment has been delivered. packages must be received by our shipping center at that 21 day mark.


returns must be requested within 14 days of ship date.


all returns must be authorized by us and issued an approved RA # through our return portal or help desk. any unapproved returns without an RA number will be refused.


we ask that all tags are still attached and the item(s) are unworn, unwashed, unaltered, undamaged and in the original packaging (of course the seal may be broken on the packaging). 


return requests are processed Monday- Friday 10AM-5PM PT.


any returns received more than 21 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.


there are no returns for products purchased and received at trunk shows. however, those items may be exchanged within 21 days. 


there is a 7$ reprocessing fee for all returns.


for Canadian or other international orders the customer is responsible for all costs related to returns and exchanges. the cost of duties and shipping is not covered by époque évolution.


for discounted items (other than new customer 10 % discount) we are only able to offer store credit. 

DISCOUNTS AT 60% OR MORE ARE FINAL SALE, without exchange or return options. 

  

if you have difficulty with our return portal (see link below) you can email us at help@epoqueevolution.com and we will send you a return label to print. *returns are only accepted  if they have been authorized by us. please send returns using our pre-paid return labels so that we can track your items. we cannot refund a lost return that was sent using a method other than our return labels. 


If your package is lost in transit, please reach out to us right away at help@epoqueevolution.com all shipments delivered to the correct shipping address on order are no longer the responsibility of époque évolution. we cannot be held responsible for lost or stolen packages after delivery. 


exchanges will be shipped as soon as the returned product is scanned by the postal service. 


timing:once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. your refund can only be credited back to the original form of payment. we'll send you an email when our team has processed your refund so you know it's on the way. 


returns will be monitored to identify potential misuse or abuse of our return policies. if such abuse is determined, we reserve the right to refuse service and or refunds to anyone. 



SHIPPING POLICY

we can't wait for you to get your époque évolution package! while you are eagerly waiting for us to write you a note and slip that killer piece in the mail to you... a few notes on our policy.

SHIPPING CHARGES

all US orders over $150 include FREE STANDARD SHIPPING! (3-8 days) orders under $150, shipping cost is a flat rate of $7.00. Canadian shipping rates are calculated at checkout and shipped USPS. UPS ground is available for US orders only and ships in 3-5 days. we ship Monday - Friday from 9-5. we are a small operation so our shipping department is closed Saturday and Sunday.


orders placed before 2:00 PM will ship out same day, orders placed after 2:00 PM will ship out the following day. product will arrive in 3 to 5 days of shipping.

CAN I CHANGE / CANCEL MY ORDER?

once an order has been placed, we can’t edit the address you've entered or the items within the order. but orders are cancelable for an hour after they are placed. if you have any époque évolution account, click “cancel order“ on your "my orders" page before placing a new one. if you don’t see a link, our warehouse is already packing up your shipment so we cannot cancel or change it in anyway. if you have any questions, please send us an email at help@epoqueevolution.com.

HOW LONG DOES SHIPPING TAKE?

we ship Monday - Friday 9-5 pm, we are closed on Saturday- Sunday. DOMESTIC  most of our orders are shipped within 2 business days of purchase, pending availability and credit verification. once your order is shipped, we estimate you will receive your order within 3 to 8 business days of been marked as shipped.in the continental US, this takes 5 to 10 business days. orders shipping to Canada, Alaska, Hawaii, or US territories may take up to 2 to 4 weeks once your order is marked as shipped.





WHAT FORMS OF PAYMENT DO YOU TAKE?

we accept payments from Visa, MasterCard, Discover, Paypal, Amazon Pay, and American Express.

PRICES

all prices are listed in US dollars.

WHERE CAN I FIND MY TRACKING #?

we will send you your package tracking number in a shipping confirmation email once your order leaves our warehouse. you can also find a link to the tracking information on your "my orders" page. or email us at help@epoqueevolution.com.

SHIPPING TO CANADA

DUTIES AND TAXES: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the shipping fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well.


for Canadian or other international orders the customer is responsible for all costs related to returns. the cost of duties and shipping is not covered by époque évolution. we can not do exchanges for Canadian orders. you must place a new order. 



additional information 

Below are some additional information regarding international shipments going to Canada you may reference as well as refer to sites such as www.thefinalcost.com in order to get an estimate on these import costs.


Fees for Canada orders.

Brokerage Fees The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.


please review this link for information on fees with UPS 

http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html


please review this link for information on fees with USPS

http://pe.usps.com/text/Imm/ce_003.htm#ep2041503


Taxes

Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax - varies by province) based on the declared value.


*époque évolution will not declare any false indication on the customs to avoid or reduce these fees.

GIFT RECEIPTS & GIFT CARDS

we offer gift cards for $80, $100, $150 and $200. you can find them HERE. gift card purchases are non-refundable.