RETURN POLICY
you have 30 days to return products purchased from our website after your shipment has been delivered. packages must be received by our shipping center at that 30 day mark.we ask that all tags are still attached and the item(s) are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags, pet hairs, and mysterious smells. Any returned items must be in "sellable condition". All garments must be returned in their original packaging with the manufacturer tags attached. unaltered, undamaged and in the original packaging (of course the seal may be broken on the packaging). return requests are processed Monday- Friday 9AM-5PM ET.any returns received more than 30 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.we offer FREE return shipping. DISCOUNTS AT 60% OR MORE ARE FINAL SALE, without exchange or return options. if you have difficulty with our return portal (see link below) you can email us at [email protected] and we will send you a return label to print. please send returns using our pre-paid return labels so that we can track your items. we cannot refund a lost return that was sent using a method other than our return labels. If your package is lost in transit, please reach out to us right away at [email protected] all shipments delivered to the correct shipping address on order are no longer the responsibility of époque évolution. we cannot be held responsible for lost or stolen packages after delivery. timing: once your return has been received at our warehouse, it will be processed in a timely manner*. please note that return can take 5-10 business days for the amount to appear on your credit card statement. your refund can only be credited back to the original form of payment. we'll send you an email when our team has processed your refund so you know it's on the way. *delays are to be expected during sales periods and the Holidays.returns will be monitored to identify potential misuse or abuse of our return policies. if such abuse is determined, we reserve the right to refuse service and or refunds to anyone.
RETURN POLICY
you have 30 days to return products purchased from our website after your shipment has been delivered. packages must be received by our shipping center at that 30 day mark.we ask that all tags are still attached and the item(s) are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags, pet hairs, and mysterious smells. Any returned items must be in "sellable condition". All garments must be returned in their original packaging with the manufacturer tags attached. unaltered, undamaged and in the original packaging (of course the seal may be broken on the packaging). return requests are processed Monday- Friday 9AM-5PM ET.any returns received more than 30 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.we offer FREE return shipping. DISCOUNTS AT 60% OR MORE ARE FINAL SALE, without exchange or return options. if you have difficulty with our return portal (see link below) you can email us at [email protected] and we will send you a return label to print. please send returns using our pre-paid return labels so that we can track your items. we cannot refund a lost return that was sent using a method other than our return labels. If your package is lost in transit, please reach out to us right away at [email protected] all shipments delivered to the correct shipping address on order are no longer the responsibility of époque évolution. we cannot be held responsible for lost or stolen packages after delivery. timing: once your return has been received at our warehouse, it will be processed in a timely manner*. please note that return can take 5-10 business days for the amount to appear on your credit card statement. your refund can only be credited back to the original form of payment. we'll send you an email when our team has processed your refund so you know it's on the way. *delays are to be expected during sales periods and the Holidays.returns will be monitored to identify potential misuse or abuse of our return policies. if such abuse is determined, we reserve the right to refuse service and or refunds to anyone.
return an item
you have 30 days to return products purchased from our website after your shipment has been delivered.
return an item
you have 30 days to return products purchased from our website after your shipment has been delivered.
WARRANTY POLICY
we guarantee all of our products against manufacturer's defects for one year from the purchase date.as our products are designed for their intended purpose and made to respect the highest standards in the industry, our warranty applies only to those defects that appear during the intended use of the product.even if our products fill the highest standards of manufacturing and are well taken care of, normal wear and accidents are inevitable. thus, the warranty does not apply in case of normal or excessive wear, or in case of accidental breaking.please note that in order to process a warranty claim, a proof of purchase and pictures of the defective area will be required.
WARRANTY POLICY
we guarantee all of our products against manufacturer's defects for one year from the purchase date.as our products are designed for their intended purpose and made to respect the highest standards in the industry, our warranty applies only to those defects that appear during the intended use of the product.even if our products fill the highest standards of manufacturing and are well taken care of, normal wear and accidents are inevitable. thus, the warranty does not apply in case of normal or excessive wear, or in case of accidental breaking.please note that in order to process a warranty claim, a proof of purchase and pictures of the defective area will be required.
process a warranty claim
if you have a defective item that was purchased from our website, please send us an email containing:- a description about the defective item- pictures of the item (including a picture showing the entire item, and a picture showing the defective area)-a photo of the interior style number tag that can be located behind the care instructions (ex: QSW0008).- your order number / receipt or proof of purchase.
process a warranty claim
if you have a defective item that was purchased from our website, please send us an email containing:- a description about the defective item- pictures of the item (including a picture showing the entire item, and a picture showing the defective area)-a photo of the interior style number tag that can be located behind the care instructions (ex: QSW0008).- your order number / receipt or proof of purchase.
SHIPPING POLICY
we can't wait for you to get your époque évolution package! while you are eagerly waiting for us to write you a note and slip that killer piece in the mail to you... a few notes on our policy.
SHIPPING POLICY
we can't wait for you to get your époque évolution package! while you are eagerly waiting for us to write you a note and slip that killer piece in the mail to you... a few notes on our policy.
shipping charges
all US and Canada orders over $150 include FREE STANDARD SHIPPING! (3-5 days).all orders under $150, shipping cost is a flat rate of $9 USD. all orders are shipped UPS, and will ship in 1-3 days. we cannot guarantee a faster delivery. we ship Monday - Friday from 9-5.orders placed before 12:00 PM (EASTERN TIME) will ship out same day, orders placed after 12:00 PM will ship out the following day.
shipping charges
all US and Canada orders over $150 include FREE STANDARD SHIPPING! (3-5 days).all orders under $150, shipping cost is a flat rate of $9 USD. all orders are shipped UPS, and will ship in 1-3 days. we cannot guarantee a faster delivery. we ship Monday - Friday from 9-5.orders placed before 12:00 PM (EASTERN TIME) will ship out same day, orders placed after 12:00 PM will ship out the following day.
can I change / cancel my order?
once an order has been placed, we can’t edit the address you've entered or the items within the order. if you have any questions, please send us an email at [email protected].
how long does shipping take?
orders will ship in 3-5 days. we cannot guarantee a faster delivery. we ship Monday - Friday from 9-5 orders placed before 12:00 PM (EASTERN TIME) will ship out same day, orders placed after 12:00 PM will ship out the following day.
can I change / cancel my order?
once an order has been placed, we can’t edit the address you've entered or the items within the order. if you have any questions, please send us an email at [email protected].
how long does shipping take?
orders will ship in 3-5 days. we cannot guarantee a faster delivery. we ship Monday - Friday from 9-5 orders placed before 12:00 PM (EASTERN TIME) will ship out same day, orders placed after 12:00 PM will ship out the following day.
what forms of payment do you take?
we accept payments from Visa, MasterCard, Discover, Paypal, and American Express.
prices
prices are listed in US dollars or CAN dollars.
what forms of payment do you take?
we accept payments from Visa, MasterCard, Discover, Paypal, and American Express.
prices
prices are listed in US dollars or CAN dollars.
where can I find my tracking #?
we will send you your package tracking number in a shipping confirmation email once your order leaves our warehouse. you can also find a link to the tracking information on your "my orders" page. or email us at [email protected].
where can I find my tracking #?
we will send you your package tracking number in a shipping confirmation email once your order leaves our warehouse. you can also find a link to the tracking information on your "my orders" page. or email us at [email protected].
gift cards
we offer gift cards for $80, $100, $150 and $200. you can find them on our website. Gift card purchases are non-refundable.
gift cards
we offer gift cards for $80, $100, $150 and $200. you can find them on our website. Gift card purchases are non-refundable.